Privacy policy
What we do with the details you leave when asking for a quote: what we use them for, how long we keep them, who else sees them and how to ask us to delete them.
Who processes your data
- Controller Anuar Bezzeghoud
- NIF (tax number) 13442212T
- Address Avenida Conde de Lumiares, 18 · 03010 Alicante
- Email arreglamihogarpro@gmail.com
- Telephone 691 453 330
Given the size and type of the activity, appointing a data protection officer is not compulsory, and none has been appointed. For any personal data matter, write to the email above.
What data we collect and where from
Only what you give us: your name, telephone number, email address and whatever you tell us about your home and the work you want done, including any photos of the bathroom you choose to send us.
They arrive through the contact form, through the price calculator, through the materials list in the catalogue, by WhatsApp, by telephone or in person in the shop. No databases are bought and no data is collected from anywhere else.
No specially protected data is requested. If, in a bathroom adaptation for mobility reasons, you tell us something about the health of the person who will use it, that is used only to design the work and is not kept for longer than necessary.
What we use them for and on what legal basis
- Replying and preparing the quote Your data is processed in order to reply to you, arrange the visit and work out the price. The basis is your own request: they are steps prior to a contract, taken at your instance (article 6.1.b of the General Data Protection Regulation), together with the consent you give by ticking the box on the form (article 6.1.a).
- Carrying out the work, if you go ahead There the basis is the contract itself (article 6.1.b) and the legitimate interest in being able to evidence what was done during the guarantee period.
- Invoicing and accounting This is a legal, tax and commercial obligation (article 6.1.c).
No automated decisions are taken and no profiling is carried out. The price calculator does a sum with the options you tick, nothing more: the real price is set by a person after seeing the bathroom.
No marketing emails or promotions are sent. If that ever starts, your consent will be asked for separately beforehand and you will be able to unsubscribe at any time.
How long we keep them
If you ask for a quote and the work is not ultimately carried out, your data is kept for six months from the last contact and then deleted.
If the work goes ahead, it is kept for the duration and afterwards for the periods the law imposes: the guarantee period for the work and the tax and accounting periods, which run to six years for commercial documentation. Once those periods have passed, it is deleted.
Some of this information is also written down in a paper diary kept at the company's office. Your rights over that record are exactly the same as over the email.
Who else sees your data
It is not sold or transferred to third parties. Nobody buys this information and nobody receives it to use on their own account.
There are three providers that, by the very mechanics of the service, process data on the company's behalf and following its instructions:
- Hostinger Hosts this website and the email from the forms. The servers are in the European Union.
- Google Provides the email service used to read and answer the requests.
- Meta Provides the WhatsApp service, in case you prefer to write that way. The site has a button that opens a conversation; that conversation goes through WhatsApp's servers, just like any other message you send from your phone.
Google and Meta are United States companies. Data transfers to the United States are covered by the European Commission's adequacy decision of 10 July 2023 and by the EU-US Data Privacy Framework, to which both are signed up. If you would rather not use either of those channels, you can call or drop into the shop.
In addition, data is disclosed to the tax authorities and to whoever the law requires in each case, such as the tax adviser or the bank through which payment is taken.
What you can require of us
You can request access to your data, its rectification if it is wrong, its erasure, the restriction of its use, its portability, and you can object to its processing. You can also withdraw the consent you gave, without that affecting anything done beforehand.
This is done by writing to arreglamihogarpro@gmail.com or to the postal address given above, saying what you want and attaching a copy of a document proving your identity. A reply is given within a maximum of one month.
If you believe the matter has not been dealt with properly, you can complain to the Spanish Data Protection Agency, calle Jorge Juan 6, 28001 Madrid, www.aepd.es. You can also go to them first, if you prefer.
Security and changes
Reasonable measures are applied so that your data is not lost or ends up where it should not: restricted access to the company's devices and email accounts, an encrypted connection across the whole site and paper documentation kept under lock and key.
This policy may change if the way of working or the regulations change. The version in force is always the one published here, with its update date at the foot.
Last updated: 13 September 2026.